Terms And Conditions


Welcome to www.promakit.com (the 'Website').

By accessing, using and making purchases through this Website, you are acknowledging that you have read, understood and agreed, without limitation or qualification, to be bound by the Terms and Conditions detailed below. 

1. Privacy

By using this Website, you acknowledge and agree to be bound by the terms of our privacy policy which can be accessed here 

2. Eligibility

Under English law you must be the legal holder of a valid debit/credit card to be eligible to lawfully enter into and form contracts and purchase any goods from this Website.

3. The contract

Any contracts or agreements formed between you and PROMA KIT™ shall be governed in accordance with English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.  

A contract between PROMA KIT™ and the customer will only be formed when goods are dispatched. When goods are dispatched this brings into existence a legally binding contract between both parties. PROMA KIT™ does not have to accept payments and can choose to cancel orders at any point before dispatch.

4. Product descriptions

We have taken all reasonable care to ensure that the product images, and descriptions displayed on our Website are correct at the time of sale. However, we cannot guarantee that all items are error-free (for example, if your computer monitor's colour display will be accurate) and therefore cannot be held responsible for any minor discrepancies.  In the unlikely event that a price or product listed incorrectly, PROMA KIT™ reserves the right to cancel or refuse any orders that were placed at this time. If your card has already been debited for your purchase and your order is then cancelled, we will cancel your order and issue you a full refund (to the original form of payment) for the amount that was debited from your account.

5. Pricing

All product prices indicated on our Website are inclusive of VAT (at the current rates) and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus delivery charges.

5.1 We reserve the right to modify prices or discontinue any of our products at any time without notice.

5.2 Delivery charges are in addition to the price of the chosen product(s). Delivery options and charges can be viewed on our check out page. Please note it might not be possible for us to deliver to some locations. 

5.3 Prices are set at GB Pound Sterling inclusive of VAT (at the current rate). Prices in other currencies will therefore fluctuate relative to the exchange rate against the website price in GBP.

6. Orders

To place an order, you will follow a series of simple steps on our Website. You will be offered the opportunity to review, correct or confirm your order prior to your final checkout. 

Once you have placed your order, you will receive an email acknowledgement providing you with your order details including the total value which has been debited from your credit/debit card. 

Goods will not be dispatched until payment collection has been successful. Whilst we are under no obligation to accept your order, we would normally do so where:

1. The product is available

2. The order reflects current pricing

3. The debit/credit card payment has been approved by the card issuer

4. The credit/debit card passes validation checks

7. Purchases

When you purchase products from this Website, you are agreeing that the items bought are for personal and professional use only, and that the goods may not be sold on to any other third parties. It is a violation of our terms to sell or resell any of the products you have purchased from us. Any customers suspected of this activity will have their accounts suspended.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Once goods are received, customers are liable for their purchased product. Please do not over-fill your 'six section bag' or pack them under heavy weighted items, as this could cause damage to the bag or cause the sections to weaken. Whilst the sections have been made from high quality, strong acrylic material they are still able to break under heavy pressure. If this happens, it is up to customers to contact us at info@promakit.com with images of the damage and an account of how the damage occurred. If there was a fault from our side, then our refund policy will apply. If however we feel the damage is due to negligence on the customers behalf, we reserve the right to charge the customer for a replacement section along with re-delivery costs.

8. Delivery

8.1 Goods will require a signature on delivery, therefore if you are not available for delivery you may need to contact the delivery company to re-arrange delivery or to collect the goods from a local depot when convenient.

8.2 Delivery of goods will be made to the delivery address submitted at check out. For any amendments to the delivery address, we must be notified by email prior to the processing of your order. We reserve the right to ship to the cardholder’s address only, even if a different delivery address has been requested. This is for security reasons if the card provider requests this service.

8.3 FREE DELIVERY OFFER Orders over £70 receive free delivery. Orders between the value of £70 - £80 will be sent out using The Royal Mail 1st class signed for service. Orders with a value over £80 will be sent out using a signed for parcel delivery service.

8.4 Orders under the value of £70 will be sent using The Royal Mail service.  You can choose the level of service you prefer on the checkout page. We aim for delivery dispatch of all orders within 1-2 working days (i.e. not including Saturdays, Sundays or Bank Holidays). Delivery may take longer in exceptional circumstances, if this is the case, you shall be notified by email.

If your delivery has not arrived within the correct time frame, please contact info@promakit.com as soon as possible with all transaction information. For UK deliveries, goods cannot be classified as missing in the post until 15 working days have passed since the day of posting. We cannot take any action during this period, but will immediately make enquiries following the 15 working day period.

We do not accept any liability whatsoever for delayed delivery caused by any third party.

8.5 We cannot be held responsible for failed deliveries, either due to an incorrect address or unavailability of a signature on delivery. If goods are returned to us for these reasons we can re-charge for postage and handling.

8.6 Upon delivery of your order you will become the owner of the goods, they will be held at your own risk and we cannot be held liable for their loss or destruction.

8.7 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem immediately upon receipt (by email to info@promakit.com) and upon further instruction from us, return the packaging back to us immediately along with your receipt and the item(s) purchased. Damage caused by misuse will not be covered. Any delay in a claim for damage in transit may result in your claim being refused. If an item is delivered to you and has been damaged in transit, please ensure that you sign for the goods as "damaged" or "unchecked".

9. Refunds and exchanges

Please read our Refund policy here.

10. Cancellation by us

We reserve the right to cancel the contract between us if:

1.   We have insufficient stock to deliver the goods you have ordered.

2.   We do not deliver to your area.

3.   One or more of the goods you ordered was listed at an incorrect price due to a typographical error.

4.   Payment/delivery details could not be verified, or the order is considered fraudulent.

5.   If we do cancel your contract we will notify you by e-mail and will re-credit your account any sum deducted by us via original method of payment as soon as possible but in any event within 14 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

11. Changes to the Website

PROMA KIT™ reserves the right to:

1.   Change or remove (permanently or temporarily) the Website or any section of the Website without prior notice and will not be held liable for any such removal or change. 

2.   Change these Terms and Conditions at any time. Your continued use of the Website after any of these changes have been made, will be deemed as your acceptance of these changes.

12. Website Visits

We collect aggregate information on what page’s consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our Website and will never be disclosed to any third parties except when we are required to do so by law, or if you violate our Terms of Service. For more information please read through our privacy policy.

13. Copyright

All content available on www.promakit.com including but not limited to website design, text, graphics, logos, images, button icons and all other software connected with this website are intellectual property of Proma Kit. By accessing this Website, you are agreeing to use this website for your own personal, non-commercial use, and must not download, copy, reproduce, store or distribute any of the content without prior written consent of the copyright holder.

14. Links to third party websites

Our Website may include links to third party websites that are owned and maintained by other companies. By using our Website you agree that PROMA KIT™ is not responsible or liable for the content of any other company sites.

15. Events beyond our control

PROMA KIT™ shall not be held liable for failure to deliver goods you have ordered, or any delay in doing so, or for any damage or defect to goods delivered that is caused by an event or circumstance beyond our reasonable control. Including, but not limited to: strikes, lock-outs and other industrial disputes, breakdown of systems, flood, fire, accident or any other unforeseen circumstances.

16. Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.